Shipping & Returns

 

Shipping Information

Shipping Options:

USPS Ground - $10 Flat Rate

FREE STANDARD SHIPPING ON ORDERS > $99:  Free shipping offer is valid on orders shipped to the 48 contiguous US states via standard shipping. Typical transit time is 5-10 days including weekends.

OUT OF STOCK:  You will be notified when adding products to your shopping cart. 

WEEKEND & HOLIDAY ORDERS: We do not offer weekend/holiday shipping for expedited orders.  Orders placed on holidays or weekends will be processed the next business day.

INCORRECT ADDRESS: If you realize that you entered your shipping address incorrectly, please contact us immediately. We are not liable for incorrect shipping addresses.

Packages can be sent to the same address as your billing address or to another address for domestic orders only.  All options can be selected during the checkout process.

 

Easy Returns & Exchanges:

  • Returns are available on most purchases. Selected promotions may state final sale on our website and/or in our advertising. Final sale items cannot be returned.

  • Any items purchased under the Sale section or marked on Sale are non-returnable.

  • All Items must be returned within 30 days of receipt of your purchase.

  • Any and all items that have been laundered or altered in any way cannot be accepted for credit or refund.

  • Please make note of the tracking number on the return label and keep it for your records.

  • We are not liable for lost packages without tracking.

  • Ella Bly is not responsible or liable for exchanges or returns sent without a return form enclosed.

Price Adjustments:

PERMANENT MARKDOWNS: As permanent markdowns can occur at any time we gladly offer customers a one-time price adjustment if we are notified within 14 days of the date of purchase.

In order to obtain a price adjustment on any item that has been marked down and added to our "Sale" section please contact by e-mail at hello@ellably.com within the fourteen (14) day window. Please include your order number in your email message. Once confirmed we will gladly refund the difference back to your original form of payment.

PROMOTIONAL MARKDOWNS: Promotions and other special offers occur all the time and are temporary. Items purchased with a promotional discount or through any form of promotional offer are not eligible for price adjustments under any circumstances.

RETURNS: The original discount or promotional code only applies to items where the same style originally purchased is being returned for a different color or size. If you choose to return the item for a different style, the discount from the original style purchased cannot be transferred to the new style.

Bulk/Quantity Order Returns:

Partial returns of orders placed with a bulk or quantity discount are eligible for credit only.